Privacy & Store Policies

Privacy Policy
Your privacy is very important to us. We will never sell, rent, trade or give away your private information to any 3rd party for any reason whatsoever. Any information you share with us will be used for the sole purpose of conducting business with TheGlassBabyBottle.com.

100% Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase simply return the item in its orignal packaging and in good condition and we'll refund, replace, exchange or credit your account for the item, at your discretion.

See our Return Policy below for full details.

No Deceptive Practices
We never enagage in deceptive practices such as the game of raising prices only to put an item on "sale" at the original MSRP*, or higher -- like some of our competitors. We will never misrepresent ourselves or any of our products.

* MSRP = Manufacturer Suggested Retail Price

Shipping (Continental US)
We ship most packages via UPS or USPS (United States Postal Service). Please be sure to provide a physical shipping address when shipping via UPS. Orders for in-stock merchandise placed by 2 pm EST (11 am PST) usually ship the same business day. Drop shipped items usually ship within one or two days.

Free Ground Shipping on orders of $75 or more (Continental US only). Restrictions apply. See our free shipping page for full details.

UPS Ground Shipping Times: 1 - 6 business days, depending on where in the country you are located (we ship from Sedona, Arizona).

Shipping to Hawaii & Alaska
Choose from USPS Priority Mail, UPS 2nd Day or UPS Next Day Air. UPS does not offer UPS Ground to these states.

Shipping to Puerto Rico & US Virgin Islands
Packages to these destinations are shipped USPS Priority Mail.

International Shipping

Returns
TheGlassBabyBottle.com guarantees your satisfaction with everything we sell. If for some reason you are not satisfied with something you have purchased from us simply return it within 30-days of purchase (see details below for furniture returns). All returned items must be in its original unopened packaging. We cannot accept returns of used merchandise. We will refund or exchange the product, at your discretion. Be sure to include the order number and/or the packing slip with your return. Also be sure to insure the package and make sure it is well padded (if returning glass items). Customer is responsible for return shipping charges. We do not charge restocking fees except on furniture (see below). No RMA number required. (Note: We do not accept C.O.D.'s). In cases of a manufacturer defect, please call us toll free at 800-285-9836 and we will be happy to assist you.

Furniture returns: In the event of having to return furniture items in perfect condition a 35% restocking fee will be applied. You will be responsible for all shipping charges of the product to your destination and the charges of returning the furniture back to us. Please inspect all furniture items carefully when they arrive for any visible damage on the package. If the package arrives to you in a damaged condition, please refuse the package stating that it is damaged. The package will then be returned to us or the manufacturer. Once a product has shipped from us or from one of our manufacturers we will be unable to stop the shipment, and you will be responsible for all shipping charges.

Ship all returns to:
The Glass Baby Bottle
900 Andante Dr.
Sedona, AZ 86336

Out-of-Stock Items & Backorders
We make every effort to assure all products for sale on our site are in stock. However, should something be out of stock/understocked we will contact you by phone or email to see if you would like to backorder the item(s), order only what we have on hand or simply cancel your order. Your credit card will not be charged until the items you decide to order have been shipped.

Customer Service Hours

Normal customer service hours:
Monday - Friday, 8am - 6pm Mountain Standard Time (although we often can be reached in our office at odd hours and some weekends). Closed holidays.

Orders can be placed online at any time. We can be reached by phone at 307-224-4992 or by email at info@theglassbabybottle.com.

Secure Shopping
The Glass Baby Bottle servers utilize industry-standard 128-bit SSL certificates. 128-bit SSL security is currently the strongest browser-supported encryption available and is the standard within the banking, finance and online e-commerce industries.

You can click the GeoTrust seal in the left-hand menu for 3rd party verification of the security of our site.

You can also verify that you are on a secure site in most browsers by checking for a locked padlock icon in the lower right corner of the screen (checkout pages only). Also, the address bar of all browsers will read https:// (notice the "s") rather than http:// (no "s") during the secure checkout process.